These Mental shortcuts, also known as Desired Paths, serve an absolute purpose of making app/service personal and even discover hidden interactions that we, creators, simply overlooked.

And these shortcuts must be taken care of with absolute priority when redesigning is being done to create better interaction patterns and shortcuts.

Get the Medium app

A button that says 'Download on the App Store', and if clicked it will lead you to the iOS App store
A button that says 'Get it on, Google Play', and if clicked it will lead you to the Google Play store